Common questions
I can't log in
First, force-quit the app and reopen. If that doesn't work, make sure you're using the same phone number or Apple ID you signed up with. If you're still stuck, email
beerlo346@gmail.com with your username and we'll get you back in.
I didn't get my verification code
Verification codes can take a minute or two. Check that your phone number is entered with the right country code, and that you have signal. If nothing arrives within five minutes, request a new code or email us.
How do I delete my account?
In the app: Settings → Account Info → Delete Account. That permanently anonymizes your profile and removes your phone number, push tokens, and group memberships. Past games stay in group history so other players' records remain accurate. If you can't access the app, see "Request account deletion by email" below.
How do I leave a group?
Open the group, tap the gear icon, then Leave group. Your past games stay in the group's history, but you won't appear on the leaderboard or get new notifications.
A game was logged wrong
Any player in the game can tap the game in the feed and request an edit or deletion. Group admins can correct any game in their group's history. ELO adjustments happen automatically when a game is edited or removed.
I want to block another user
Go to the player's profile and tap Block. They won't be able to invite you to games or groups, and you won't see them in feeds. You can manage blocked users in Settings → Blocked Users.
Report abuse or objectionable content
If you see content or behavior that violates our community standards, tap the content's
⋯ menu → Report, or email
beerlo346@gmail.com with a description and screenshot. We review every report within 24 hours and take action — including content removal and user bans — as appropriate.
Delete your account
You can delete your BeerLo™ account at any time. Deletion is permanent and cannot be reversed.
What gets removed:
- Your username, profile photo, and phone number
- Your push notification tokens and notification preferences
- Your group memberships and any pending group invites
What stays in group history (anonymized):
- The games you played, your ELO ratings, and tournament results — these remain so other players' records stay accurate, but they're attributed to "Deleted user" rather than your name
- Chat messages, feed comments, and reactions you posted — authored by an anonymized profile, not linked to you personally
After deletion, your phone number is banned from re-registering on BeerLo.
From the app (recommended):
- Open BeerLo and sign in
- Go to Settings → Account Info
- Tap Delete Account and confirm
Request account deletion by email:
If you can't access the app, email beerlo346@gmail.com with the subject "Account Deletion Request" and include the phone number or username associated with your account. We'll process it within 7 days and reply to confirm.
Anonymous, non-identifying analytics and crash logs (with no name, phone number, or message content) may be retained for stability and safety, in line with Apple's privacy guidelines.
Privacy
BeerLo™ collects only what we need to run the app — your phone number for sign-in, your username and optional profile photo, the games you log, the groups you join, and basic analytics and crash data with no personally identifying details. We don't request GPS. We don't sell data. We don't track you across other apps or sites.
For the complete details — what each vendor sees, what other players can see, retention, security, and your controls — read our full privacy policy.
Terms of use
By using BeerLo you agree to play nice: you must be 17+, don't impersonate others, don't post hateful or harassing content, don't pressure anyone to drink, don't cheat the ELO system, and don't try to break the app or other people's accounts. We can suspend or remove accounts that violate these rules. BeerLo is provided as-is.
BeerLo is a scoreboard, not a bartender. Drink responsibly — never drink and drive, and follow the laws in your jurisdiction.
For the complete text — eligibility, UGC license, EULA, liability, governing law, and more — read our full terms of use.
